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Chase debit/ATM card FAQs
Frequently Asked Questions
Your card will arrive in about a week after opening your new account.
If you don’t receive your card within two weeks, you can request a new card online.
You can also do this on the Chase Mobile® app by selecting your account and then choosing the “Replace a lost or damaged card” icon in the “Manage account” section.
You can activate a debit card online, by calling 1-800-290-3935 or by completing a transaction at any Chase ATM using your PIN. You can begin using an ATM card immediately. Learn more about activating and managing a new debit card here.
In the Chase Mobile® app, choose the account you want to lock or unlock. Select the “Manage account” section, then select the “Lock & unlock card” and follow the prompts.
On chase.com, after signing in, choose your account, select “More” button, open the “Account services” dropdown, select “Lock and unlock your card,” and follow the prompts.
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